Product Discovery and Development Platform — Fibery

Fibery is a comprehensive platform designed to unify product discovery and development processes. It offers tools to analyze user feedback, identify top insights, track development progress, and close the feedback loop effectively. By centralizing market signals and customer feedback, Fibery ensures that product strategies are built on solid data rather than scattered opinions.

Customers

• Product Managers: Utilize Fibery to gather and analyze feedback, create actionable roadmaps, and prioritize development tasks.
• Development Teams: Integrate with development tools, align work with product strategies, and track progress through detailed roadmaps.
• Customer Support Teams: Collect and manage feedback from various sources, ensuring customer needs are addressed in product development.
• Marketing Teams: Analyze market signals and customer feedback to inform marketing strategies and product positioning.

Problems and Solutions

Problems

• Scattered Feedback: Feedback is often collected from multiple sources, making it difficult to analyze and prioritize.
• Disconnected Development: Development teams may struggle to align their work with product strategies and customer needs.
• Manual Processing: Manually processing feedback and insights can be time-consuming and prone to errors.
• Lack of Prioritization: Without a structured approach, it can be challenging to prioritize features and development tasks effectively.

Solutions

Fibery addresses these issues by providing a unified platform where feedback from various sources is centralized and linked to product features. The platform uses AI to identify important insights and connect them to the development process. Custom prioritization formulas help teams make informed decisions based on feedback and market signals. Additionally, Fibery integrates with development tools to ensure seamless collaboration between product and development teams.

Use Case

A product manager at a tech company uses Fibery to gather feedback from multiple channels, including email, social media, and CRM systems. They analyze this feedback using Fibery's AI capabilities to identify key insights and prioritize development tasks. The development team then uses the integrated roadmap and spec creation tools to align their work with the product strategy. Throughout the process, all teams have access to the same data, ensuring a cohesive approach to product development.

Frequently Asked Questions

1. How does Fibery centralize feedback?

Fibery collects feedback from various sources such as email, Intercom, Zendesk, HubSpot, Slack, and social media. It provides a dedicated view to track all new requests and uses AI to transcribe and analyze feedback.

2. What integrations does Fibery support?

Fibery integrates with popular development and CRM tools like Jira, HubSpot, and Intercom. It also offers APIs for custom integrations and supports SAML+SSO for centralized access management.

3. How does Fibery help in prioritizing development tasks?

Fibery allows users to create custom prioritization formulas based on different market signals and customer feedback. This helps in making informed decisions and dynamically adjusting priorities based on changing strategies.

4. Is Fibery secure?

Yes, Fibery is SOC 2 Type II compliant and offers granular permissions, SAML+SSO, and other security features to ensure data protection and centralized access management.